BROKER FAQ

We can assist you with transportation to covered medical appointments that are billed to your Medicaid Card.

 

• Bus Passes/Tickets/Tokens
• Dial-A-Ride/Paratransit Tickets/Passes
• Volunteer Driver
• Gas Vouchers
• Mileage Reimbursements
• Commercial Bus - Greyhound
• Train
• Taxi
• Wheelchair Accessible Van

 

There is no charge to the client.

 

You must have a valid ProviderOne/Apple Health Medicaid Identification Card.

 

We may be able to look up your information with your last name, first name and date of birth.

 

For local area trips, call at least two (2) working days in advance. For long distance, out-of-area trips, call five (5) working days in advance. This allows us time to complete Primary Care Referral, Continued Care Letters, etc. It also allows you time to get your vehicle information faxed to our office if you have access to a vehicle.

Call Center Hours:

Monday-Friday 8:00 am - 4:00 pm
(Closed weekends and all major holidays)
Toll Free: 800-233-1624
Locally: (509) 248-6793
TTY Toll Free: (800) 606-1302
TTY Locally: (509) 453-1302

 

You will need your current ProviderOne/Apple Health Medicaid Card and you will be asked:

• • Your Name (as listed on your ProviderOne/Apple Health Medical Card)
• • Provider One ID#
• • Your date of birth
• • Your current street address (directions if necessary) and mailing address
• • Telephone number, cell number or a message number
• • Email address, if you have one
• • Your current transportation resources
• • Appointment date and time
• • The name and detailed address and phone number of your medical appointment
• • Special considerations (i.e. on portable oxygen, low immune system, etc.)
• • Location (Doctor’s Name/Office or Clinic, Suite#, Department, Floor & Phone)
• • Referring doctor name and telephone number for out of local area trips
• • Mobility (Walk, Use a Wheelchair, Reclining Wheelchair, Crutches, etc.)
• • Escort or other medically necessary attendant going along to help client
• • Emergency contact information

 

For local trips you need to be ready 30 minutes prior to your appointment. For long distance trips it varies depending on the city your appointment is in. You can check your pick-up time by clicking here or call the business day prior to your appointment after 2:00 p.m. and press Option 3 to receive your pickup time, or go to our home page and click on Check my Trip on the top of the page.

 

• • If you do not have childcare, please notify us when you call. As required by law, you will need to provide child safety seats.
• • If you need to take a caregiver or an adult to assist you, please tell us when you call, as seats are limited.
• • If you have a service animal, please let us know.

 

Call People For People as soon as you know you will need to cancel your ride. For local appointments call at least two hours prior to your medical appointment. For long distance trips, please call the business day prior, or choose option 3 to leave a message on our voicemail system.

 

It is important to contact our office so you don’t receive a no show. Providers may not be willing to pick you up if you no show. You may receive a letter stating that you no showed and after three no shows, you could be suspended or limited in your transportation options.

 

Yes. You will need to provide a copy of your driver’s license, vehicle registration and insurance before your appointment. If you are not driving, you will need to provide the same information for the person that will be driving. You can either bring it into our office (304 West Lincoln Avenue, Yakima, WA) or you can fax the information to (509) 574-5085. Make sure you address the fax to the attention of the PFP staff person who is helping you with your ride.

 

You can estimate receiving your reimbursement check about 45 to 60 days after you have submitted your properly completed forms.

 

You can call our office and ask to speak with our Ombudsperson and provide detailed information or on our website, just choose About Us and click on the Customer Comment option.