“Because dignity and quality of life are a right, not a privilege”
What does an Ombudsman do?
An Ombudsman listens to concerns and questions and works with residents, families and staff; local and state agencies; and other organizations to resolve problems or answer questions. Your ombudsman will:
- Advocate for the rights of residents in long-term care facilities
- Provide an effective means for the resolution of concerns about the quality of life in long-term care facilities
- Monitor laws, regulations and policies that affect those who live in long-term care facilities
- Provide public education to promote a better understanding about Resident Rights (RCW 70.129…)
- Help residents, family, staff and facility administrators to establish a resident or family council to address collective concerns
Who Can Use the Ombudsman Program?
- Residents of nursing homes, assisted living facilities, adult family homes, and veteran’s homes
- Relatives and friends of residents in long-term care facilities
- Administrators and employees of long-term care facilities
- Any group or individual concerned about the welfare of residents of long-term care facilities
- The community at-large
Know Your Rights
A facility should care for its residents in a manner and in an environment that promotes maintenance or enhancement of each resident’s quality of life. A resident should have a safe, clean, comfortable and homelike environment to live in.
In brief, residents’ rights in a long-term care facility are:
- To be informed of your rights, the rules and policies of the facility, and to be told of all services available and all costs, including those charges covered or not included in the basic rate
- To be informed of your health condition, to participate in planning care and treatment or refuse any treatment, and to have your personal and medical records treated as confidential
- To be transferred or discharged only after written notice is given and only for increased medical needs, health and safety or non-payment
- To be encouraged to exercise your rights as a resident and citizen; to complain and suggest without fear of coercion or retaliation
- To manage your financial affairs, or, if this is delegated, to receive regular accounting
- To be free of mental and physical abuse and of chemical and physical restraints
- To participate in social, religious and community activities, as possible
- To have your own clothing and possessions and be allowed to use them as space permits
- To have privacy for visits and telephone calls, and to send and receive personal mail unopened
Contact the Long Term Care Ombudsman Program?
To use the Long Term Care (LTC) Ombudsman Program, or to inquire about becoming a certified volunteer Ombudsman, please contact:Stacy Kellog
People For People
- 304 W Lincoln Ave Yakima, WA 98902
- 509-654-7356 or 1-800-643-2182
Toll Free: 800-562-6028
Click here to visit the WA State Ombudsman’s Web site