What Is WIN 2-1-1?
What Problems Does 2-1-1 Address?
2-1-1 National Standards
The Greater Columbia Region
Which Counties Will Be Served In The Greater Columbia Region?
Benefits To Our Region

How Do I Access Resources Online?

How Does My Organization Update Information In The Resource Database?

What Are The Inclusion/Exclusion Rules For Providers In The Database?

What Is The Process For Appealing Inclusion Of Agencies And Programs?
Who Is Leading The Effort In Washington State?
Contact Info
How Can I Help?

2-1-1 Launch Press Releases


What is WIN 2-1-1?

 
  • WIN 2-1-1 is a national initiative of United Way and the Alliance of Information and Referral Systems (AIRS).
  • 2-1-1 is the three-digit telephone number assigned by the Federal Communications Commission for the purpose of providing quick and easy access to information about local health and human services.
  • WIN 2-1-1 is the Washington State network of information and referral providers.
  • The goal of WIN 2-1-1 is to ensure that every Washington citizen has immediate access to health, human and social services information, emergency and disaster response information, and public health information.

 

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What problems does 2-1-1 address?

  • Who does a senior call when he has no food and he is hungry?
  • Who would know what resources are available if there were a flood and your well-water became undrinkable?
  • Who does a father call to find drug counseling for his teenager?
  • Where does a farm worker go to sign up his family for English language classes?
  • Who do parents call when their child is running a temperature and they are new to our area?
  • To whom does an employer refer an employee when he or she has a question or needs support in a family crisis?

 

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National Standards

 

National standards for 2-1-1 call centers have been established by the national organization of the Alliance of Information and Referral Systems (AIRS). These standards include those required for accreditation of call centers as well as certification of information and referral specialists. These standards have gained acceptance around the country as the standards for 2-1-1 call centers. The Greater Columbia Region 2-1-1 will adopt these national standards.

 

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The Greater Columbia Region Of Washington 2-1-1

Greater Columbia Region 2-1-1 will create a linked, comprehensive information and referral service for residents in the central, north central and southeastern counties of Washington State.

 

Our vision is to provide:

  • The residents of our region with a single, easy-to-use phone number by which they can obtain information on available health, human and social services.
  • Accurate and specific information on local resources.
  • Residents as well as professionals with access to a standardized health, human and social services database via the Internet.
  • An accurate tracking system so that communities will be able to plan more effectively for unmet needs.

 

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Which Counties will be served in the Greater Columbia Region of WIN 2-1-1?

  • Adams
  • Asotin
  • Benton
  • Chelan
  • Columbia
  • Douglas
  • Franklin
  • Garfield
  • Grant
  • Kittitas
  • Klickitat
  • Lincoln
  • Okanogan
  • Walla Walla
  • Whitman
  • Yakima

 


click for a more detailed map

 

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Benefits to our region

  • Increased efficiency. A one-stop location for information and referrals for people seeking information about a variety of community services.
  • Decreased costs. Currently, agencies make referrals and attempt to maintain databases on an individual basis; this creates duplication of work. With a central clearinghouse of information about available services, all agencies will see reductions in staff time dedicated to locating resources.
  • A planning tool. 2-1-1 will track requests, thereby allowing communities throughout our region to identify and address major gaps in services.
  • Information. Learn how to access services after a natural or non-natural disaster.

 

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Who is leading the 2-1-1 Effort in Washington State?

  • Washington Information Network 2-1-1, or WIN 2-1-1, a non-profit 501(c)(3) corporation registered in the state of Washington, is leading the effort.
  • It is a collaboration of more than 30 organizations that include broad and specialized information and referral services, United Way agencies throughout Washington, key state agencies, local community action programs, and committed private individuals.
  • WIN 2-1-1 members come from rural and urban areas and from both eastern and western Washington.

 

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Washington Information Network 2-1-1 Contact Information:

Stan Kehl , Interim Executive Director
200 Mill Ave S, Suite 505

Renton, WA 98057

 

 

Telephone: 425-264-0303
stankehl@win211.org
www.win211.org

 

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Greater Columbia Region WIN 2-1-1 Provider Contact Information:

People For People
302 W. Lincoln Ave.
Yakima, WA 98902

Telephone: 509-248-6726
Fax:509-457-7897
Wanda Smith
www.pfp.org

 

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How can you help?

  • Share this information with others in your community
  • Be a voice of support to your legislators
  • Volunteer to help us
  • Donate gifts of financial support

 

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